CLAIMS PROCESS
Claims Process
SIMPLE CLAIMS PROCESS
We’ve made our claims process as simple as possible. Our top priority is to keep down time to a minimum to reduce the impact on your business. We do our best to authorise repairs within 48 hours of receiving all necessary documentation and/or the assessor’s report.
Claims are lodged directly on our web portal and a Claims Assistant will be assigned to guide you through the process and give you the support you need to have your claim speedily resolved.
HOW TO CLAIM
By understanding and following these processes, we can ensure your business is back up and running as soon as possible:
SIMPLE CLAIMS PROCESS
We’ve made our claims process as simple as possible. Our top priority is to keep down time to a minimum to reduce the impact on your business. We do our best to authorise repairs within 48 hours of receiving all necessary documentation and/or the assessor’s report.
Claims are lodged directly on our web portal and a Claims Assistant will be assigned to guide you through the process and give you the support you need to have your claim speedily resolved.
HOW TO CLAIM
By understanding and following these processes, we can ensure your business is back up and running as soon as possible:
- IN THE EVENT OF AN ACCIDENT
- IN THE EVENT OF THEFT
- ALL CLAIMS
- THIRD PARTY CLAIMS
- MARKET VALUE & EXCESS STRUCTURE
- Lodge a claim on the Web Portal
- Immediately call 0861 869 464 for HCV, Trailer and LDVs or 0861 086 000 for Plant to ensure you do not incur towing fees.
- Within 24 hours report the accident to the police and obtain a police case number.
- Get the details of all third parties, including:
- Vehicle Registration Number and
- Driver’s name and
- Driver’s identity number and
- Vehicle owner’s name and
- Vehicle owner’s phone number and
- Insurance details and policy number
- Get the vehicle towed to the nearest place of safety.
- Within 24 hours report the accident to the police and obtain a police case number.
- Report loss to us within 7 days.
- Lodge a claim on the Web Portal.
- Forward the fully completed claim form at your earliest convenience.
- Take photographs of the damaged areas of the vehicle or machine.
- Forward police case number.
- Submit repair quotation.
- Provide legible and clear copies of:
- Drivers Licence and
- Professional Drivers Permit (PrDP) or
- Operator’s Licence Card and
- Certificate of Fitness (CoF) and
- Driver or operator’s accident statement and
- Any internal movement / transport report (if applicable).
- Reasons for holding you liable in writing.
- Copy of drivers licence and I.D.
- 3 x Quotations
- Photographs in confirmation of damages to vehicle or asset damaged.
- Proof of their banking details.
- Confirmation/affidavit declaring that they will not be claiming from their policy or that they are uninsured.
- Fully completed claim form.
Market Value is the amount you will be paid out and is stipulated in the monthly changing Trans Union Auto Dealers Guide or in the case of Plant, the average market value obtained from the dealer. The stipulated amount will be paid out plus extras, less the applicable excess, for example:
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Settlement on a total loss of 2007 Mercedes Benz 2535 LS/39 Axor 2 c/c T/T, chosen to be insured on an ongoing basis and forms part of other items insured.
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Example current Market Value Value of Extras at Market Value |
R 683 650 R 65 950 |
| Applicable Excess | A sum or a percentage due to value, whichever the greater. In this scenario: R20 000 but not less than 10% |
| Value settlement | R 749 600 less 10%, seeing that is the greater, R74 960 thus R 674 640. |
OR
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Settlement on a total loss of 2007 Mercedes Benz 2535 LS/39 Axor 2 c/c T/T, chosen to be insured on a short period and does not form part of other items insured.
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Example current Market Value Value of Extras at Market Value |
R 683 650 R 65 950 |
| Applicable Excess | A sum or a percentage due to value whichever the greater and in addition less than annual premium. In this scenario: R20 000 or 10% whichever the greater and in addition, the annual premium too |
| Value settlement | R 749 600 less 10% of value, seeing that is the greater than the minimum excess calculation and in addition, the annual premium too, in this scenario calculated at 4% thus R 644 656 |
Contact Info New Perspective Insurance Consultants
Dowerglen, Gauteng, South Africa, 1609
(+27)79 6464 109
Monday – Friday 08:00 – 17:00
FSP No: 51099
Contact Info New Perspective Insurance Consultants
Dowerglen, Gauteng, South Africa, 1609
(+27)79 6464 109
Monday – Friday 08:00 – 17:00
FSP No: 51099